Every Review You Receive Can Now Start Your Follow-Up

The New Review Received workflow trigger now works with reviews from every review platform connected to your account.

Until now the trigger only covered Google Reviews and Facebook Reviews. Workflows can now also be started by reviews that come in from Trustpilot, Yelp, TripAdvisor and the other supported review sites.

Why this is useful

Most businesses collect reviews in more than one place, not only on Google and Facebook.

Reviews arriving anywhere else could not start an automation, so you had to watch those sites yourself and there was very little you could do automatically when a review landed. Now you can:

• Notify a team member the moment a new review comes in
• Start an automatic thank-you or follow-up message
• Route a review to the right person using your workflow logic
• Act straight away instead of finding the review days later

What changed

• Every connected review platform now appears in the trigger source list, instead of just Google and Facebook.
• You can build workflows that respond to a review no matter which connected site it came from.
• Workflows you already run on Google or Facebook review triggers keep working exactly as they do today.

Why it matters

1. Your automations now cover every review site you use, not just two of them.
2. There is far less to watch by hand on other review platforms.
3. Follow-up is faster and more consistent, wherever a customer chose to leave the review.
4. The review sites you already connected now feed straight into your automations.

You will find this in Automation, then Workflows, when you add the New Review Received trigger.