Privacy Policy

Effective date: 1 October 2026

1. Who we are

Ignite Funnels Kenya ("Ignite Funnels", "we", "us") is operated by WebsterBerry Enterprises LTD, a company registered in Kenya, of Ikigai Westlands, Peponi Road, Nairobi 00606, Kenya. Phone +254 20 500 2151. Email [email protected]. This policy is written to meet the Data Protection Act, 2019 of Kenya and its Regulations.

2. Scope

This policy explains how we handle personal data when you visit ignitefunnels.ke, contact us, book a demo, start a trial, or subscribe to Ignite Funnels. Our customers use Ignite Funnels to store and message their own contacts. For that data, our customer is the data controller and we act as their data processor, following their instructions. If you are a contact of one of our customers, please direct requests to that business first; we will help them respond.

3. Personal data we collect

Identity and contact data: name, business name, email, phone and WhatsApp number, physical address.
Account data: login details, plan, settings and support history.
Payment data: M-Pesa number and transaction references, billing address, and limited card details handled by our payment processor. We do not store full card numbers.
Communications: emails, SMS, WhatsApp messages, and calls with our team, including recordings where you are told a call is recorded.
Technical and usage data: IP address, device and browser type, pages visited, and how you use the platform.
Marketing preferences: whether you have agreed to receive marketing and how you opted in.
We do not intentionally collect sensitive personal data (for example health, ethnic origin or biometric data). Please do not send it to us.

4. How we collect it

Directly from you through our forms, booking pages, checkout, chat, calls and messages; automatically through cookies and similar technologies when you use our website; and from partners or referrers where you have agreed to them sharing your details with us.

5. Why we use your data and our lawful basis

To set up and run your account, trial and subscription (performance of a contract). To take payments, issue invoices and keep tax records (contract and legal obligation). To answer enquiries, book demos and provide support (contract, or our legitimate interest in responding to you). To send service messages about billing, security and product changes (contract). To send marketing by email, SMS or WhatsApp (your consent, which you can withdraw at any time). To measure and improve our website and platform and prevent fraud (our legitimate interests, balanced against your rights). To comply with the law (legal obligation).

6. Who we share it with

We do not sell your personal data. We share it only with service providers who help us run Ignite Funnels, under contracts that require them to protect it and use it only on our instructions (our platform and hosting provider, payment providers including M-Pesa and card processing, SMS, WhatsApp, voice and email delivery providers, and analytics and advertising tools such as Google and Meta); with professional advisers such as auditors and lawyers; with authorities where the law requires it; and with a buyer or successor if our business is sold or restructured. Mobile numbers and SMS or WhatsApp opt-in details are never shared with third parties or affiliates for their own marketing.

7. Transfers outside Kenya

Some of our service providers, including our platform host, store or process data outside Kenya, mainly in the United States and the European Union. We transfer data only where the Act allows it: where the recipient gives appropriate safeguards (such as contractual protections), where the transfer is necessary to perform our contract with you, or with your consent. You can ask us for details of these safeguards.

8. How long we keep it

Account and billing records: while your subscription is active, then up to 7 years for tax and accounting obligations. Enquiries and trial leads who do not become customers: up to 24 months after our last contact. Marketing consent records: for as long as we market to you, plus the period needed to show we had consent. Call recordings: up to 12 months. When data is no longer needed we delete or anonymise it.

9. Your rights

Under the Data Protection Act, 2019 you have the right to be informed about how your data is used; to access the personal data we hold about you; to object to processing; to have inaccurate data corrected; to have false or misleading data deleted and to ask us to erase data we no longer have a lawful reason to keep; to restrict processing in certain cases; to receive your data in a portable format where the law allows; to withdraw consent at any time; and not to be subject to a decision based solely on automated processing that significantly affects you. To use any right, email [email protected] with the subject "Data request". We may need to confirm your identity. We will respond within the time the law allows, free of charge unless a request is clearly unfounded or excessive.

10. Marketing, SMS and WhatsApp

We send marketing only with your consent. Every marketing email has an unsubscribe link, and you can reply STOP to any SMS or WhatsApp message. Opting out of marketing does not stop service messages about your account.

11. Cookies

We use cookies and pixels to keep the site working, remember your preferences, measure traffic and show relevant ads. You can control cookies in your browser settings; blocking some cookies may affect how the site works.

12. Security and data breaches

We use technical and organisational measures to protect your data, including encrypted connections, access controls and staff confidentiality. No system is completely secure. If a breach creates a real risk of harm to you, we will notify the Data Protection Commissioner within 72 hours of becoming aware of it and tell you without undue delay.

13. Children

Ignite Funnels is a business service and is not directed at children. We do not knowingly collect data from anyone under 18. If you believe a child has given us their data, contact us and we will delete it.

14. Changes to this policy

We may update this policy. We will post the new version on this page with a new effective date and, where changes are significant, tell customers by email or in the platform.

15. Contact us and complaints

WebsterBerry Enterprises LTD (Ignite Funnels Kenya), Ikigai Westlands, Peponi Road, Nairobi 00606, Kenya. Email: [email protected]. Phone: +254 20 500 2151. If you are not satisfied with our response, you may complain to the Office of the Data Protection Commissioner (www.odpc.go.ke).

16. Governing law

This policy is governed by the laws of Kenya, including the Data Protection Act, 2019.