Decide Who on Your Team Can Change WhatsApp

You can now control exactly which parts of WhatsApp each member of your team can touch. Seven new permissions cover templates, flows, phone numbers, your business profile and the WhatsApp connection itself, so giving someone access to WhatsApp no longer means giving them the power to take it apart. Nothing changes for your team until you decide to tighten it.

Which actions can I control?

WhatsApp is now its own permission section, with a separate switch for each action. Turn on only the ones a person needs for their job.

• Create and edit templates. This matters more than it sounds: an edited template goes back to Meta for review, so an unplanned edit can pull a working template out of service.
• Delete templates. Keeps your approved template library safe from accidental removal.
• Create and edit flows. Controls who can build or change your WhatsApp flows.
• Delete or deprecate flows. Protects live flows your automations depend on.
• Update business profile. Your profile is what customers see on WhatsApp, so only the right people should be able to change it.
• Add and manage phone numbers. Controls who can attach or manage the numbers your business sends from.
• Disconnect WhatsApp integration. The most sensitive action of all, now lockable to your trusted admins only.

How do I set this up?

Permissions are set per person, from the same screen where you manage the rest of their access. Changes apply immediately once saved.

1. Go to Settings → Users.
2. Select the user and click Edit.
3. Open Roles & permissions.
4. Find the WhatsApp section and set the seven switches to match the access you want.
5. Save.

Will this change anything for my team today?

No. All seven permissions are granted by default to admin and user roles, so everyone keeps the access they had. There is no migration to run and nothing breaks; the switches simply sit there until you decide to turn something off.

Can someone get around a permission I turn off?

No. A restricted action is disabled in the WhatsApp settings screen with a tooltip explaining why, and the same rule is enforced behind the scenes as well. A permission you turn off is genuinely off, not just hidden from view.

Who should I restrict?

Anyone who needs to use WhatsApp but has no reason to reconfigure it. A new hire, a part-time staff member or a contractor can send and reply without holding the ability to delete an approved template or disconnect your number.

• Restrict disconnect and phone number management to the one or two people who should hold it.
• Gate template deletions and edits so your approved library stays intact.
• Give new team members exactly the access their job needs and nothing more.

Permission changes are recorded in your audit logs under Users, so "who changed this?" has an answer. The permission section is fully translated, so team members working in another language see it in their own.

You will find these under Settings → Users → Edit → Roles & permissions, in the WhatsApp section.