How to Assign or Reassign a Conversation
Arias WebsterBerryPublished on: 26/09/2026
Assign a customer conversation in Ignite Funnels to the right team member, hand it over with an internal note, and fix common assignment problems.
Arias WebsterBerryHow Do Not Disturb (DND) Works in Ignite Funnels
Arias WebsterBerryPublished on: 26/09/2026
Stop messages to a contact on one channel or all of them with Do Not Disturb in Ignite Funnels, and learn when DND switches on automatically.
How to Respond to Customer Messages and Start a New Conversation
Arias WebsterBerryPublished on: 26/09/2026
Reply to customers from Ignite Funnels Conversations clearly and accurately, pick the right channel, check delivery, escalate, and start new conversations.
How to Request a Payment by WhatsApp or Email (Text 2 Pay)
Arias WebsterBerryPublished on: 26/09/2026
Send a KES payment link by WhatsApp or email from Ignite Funnels so customers can pay with M-Pesa or card. Add items, due dates and link expiry.
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