How to Schedule a Message in Conversations
Sometimes the best time to reach a customer is not the moment you finish typing. In Ignite Funnels you can write a message in Conversations and schedule it to go out later, for example first thing on Monday morning in Nairobi.
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Writing your email
Open Conversations, click the contact and choose Email in the message box. Then use the tools at the bottom of the box:
Personalise with custom values
Click the + icon and pick a custom value, such as the customer's first name. When the email is sent, the value is filled in from the contact's record. If a value shows blank, that field is empty for this contact. You can create your own custom values under Settings > Custom Values.
Add a link
Click the link icon, paste the URL and choose whether it opens in the same tab or a new one.
Attach files
Click the paperclip icon and select the files from your computer.
Use an email template
Click the template (paper) icon, choose a template from the dropdown and click Use Template.
Request a payment
Click the money icon, fill in the payment request in KES and click Copy link and mark as sent. The customer pays through whichever method you have connected, such as M-Pesa or Paystack.
Clear or collapse
Clear deletes everything in the message box and cannot be undone. The four-corners icon collapses the box and also clears it, so send or copy your text first.
Send now
Click Send Now to deliver the email straight away.
Schedule for later
- Click the timer icon next to the Send button.
- Choose the date and time.
- Check the time zone. For Kenyan customers use Africa/Nairobi (EAT), or pick your account's time zone from the recommended list.
- Click Schedule, then Send Later.
Cancel a scheduled message
- Before you click Send Later: click the edit icon on the scheduled message and choose Remove Message.
- After you click Send Later: open the three-dot menu next to the message in the thread, click Cancel Send and confirm.
Cancel before the scheduled time, otherwise the message will already have gone out.
Need help?
Click the help button in the bottom right corner of your Ignite Funnels account to search more guides or chat with our support team.
