What to Do When You Cannot Access Your Account

Use this guide when you cannot sign in, do not receive a reset email, cannot complete verification, or cannot see the right account after logging in.

Security reminder: never share your password or verification code with anyone.

Before you begin

Make sure you are on the official login page, app.ignitefunnels.com, and using the email address linked to your account. Check your internet connection and that your browser is up to date.

1. Try signing in again

Type your email and password yourself rather than relying on your browser. Check for spelling mistakes, extra spaces, Caps Lock and an old saved password. Click Sign In once and read any error message. Avoid repeated attempts, because too many can temporarily lock you out.

2. Reset your password

1. Click Forgot Password?, enter the email linked to your account and submit.
2. Check your inbox, spam, junk and filtered folders, and use the newest reset email.
3. Create a password that meets the requirements shown.
4. Go back to the login page and type the new password.

Full steps are in How to Log In and Reset Your Password.

3. If the reset email or link fails

• Wait a few minutes and check you entered the right email.
• Check spam, junk and filtered folders.
• Request one new reset email.
• Ask an administrator to confirm which email is linked to your account.
• If a link has expired or was already used, request a new one and use only the latest email.

4. Complete verification

Enter the newest verification code you received. If it does not arrive, wait a moment, check the delivery method and click Resend Code once. If the email address or phone number shown is wrong, contact an administrator. Never ask someone else to receive or share a code for you.

5. Check you are in the right account

After signing in, select the correct account or location. If it is missing, an administrator may need to restore your access, update your role or resend your invitation.

Common access issues

• Email or password rejected: type your registered email and current password yourself.
• Reset email missing: check filtered folders and request one new email.
• Reset link expired: request a new link and use the latest message.
• Verification code missing: check the delivery method and resend once.
• Verification code rejected: enter the newest code before it expires.
• Account or location missing: ask an administrator to review your access.
• Invitation expired: ask an administrator to send a new one.
• Login page not responding: refresh, use a private window or try another up-to-date browser.

When to contact an administrator

Contact your account administrator if your email is not recognised, your invitation has expired, you cannot access the registered email or phone, the right account is missing, your login seems disabled, you suspect someone else has accessed your account, or none of the steps above work.

Give them your name, account email, business name, the exact error message, the approximate time and what you have tried. A screenshot helps if sensitive details are hidden. Never include your password or verification code. If your administrator cannot fix it, contact Ignite Funnels Support.

Frequently asked questions

Can an administrator see my password?

No. They can restore access or resend an invitation, but you should never give anyone your password.

Why can I sign in but not see the right account?

Your account assignment or permissions may have changed. Ask an administrator to review your access.

What if I think someone else has accessed my account?

Tell an administrator immediately and change your password through the official login page.

Related guides

• How to Log In and Reset Your Password
• Understanding User Roles and Permissions
• How to Report a Bug or Technical Issue

Need help?

Click the help button in the bottom right corner of your Ignite Funnels account to search more guides or chat with our support team.