How to Log In and Reset Your Password

This guide explains how to log in to your Ignite Funnels account, reset a forgotten password and fix common login problems.

Security reminder: never share your password, password-reset link or verification code with anyone, including someone who says they are from Ignite Funnels Support.

Before you begin

• The email address connected to your Ignite Funnels account, and access to that inbox
• The official login page: app.ignitefunnels.com
• An up-to-date web browser
• Your verification device, if extra authentication is turned on

How to log in

1. Go to app.ignitefunnels.com. Bookmark it, and avoid signing in through links in unknown messages or unofficial websites.
2. Enter the email address connected to your account and your password. Check the email is spelled correctly with no extra spaces.
3. Click Sign In.
4. If extra authentication is turned on, enter the verification code you receive. Never share this code.

How to reset a forgotten password

1. On the login page, click Forgot Password?
2. Enter the email address registered on your account and submit. For security, the page may show the same message whether or not the email matches an account.
3. Check your inbox for the reset email. If it is not there, wait a few minutes, check spam, junk and promotions folders, search for messages from Ignite Funnels, and confirm you typed the right email. If you requested more than one link, use only the most recent email.
4. Click the reset link. Links expire and only work once; if yours does not work, request a new one.
5. Enter and confirm your new password, following the requirements shown on the page.
6. Go back to the login page and sign in with your new password.

Choosing a strong password

• Use it only for Ignite Funnels.
• Make it hard to guess, with no obvious personal or business details.
• Do not reuse a password from another account.
• Consider saving it in a trusted password manager.

Logging in for the first time

When an administrator adds you, you receive an invitation or password setup email.

1. Open the invitation sent to your registered email.
2. Check that it comes from an official Ignite Funnels address.
3. Click the activation or password setup link.
4. Create your password.
5. Go to the login page and sign in.

No invitation? Ask your account administrator to check that your email was entered correctly, your user was created, you have access to the right account, and to resend the invitation.

Troubleshooting login problems

• Email or password is incorrect: type your details again carefully, or reset your password.
• Reset email has not arrived: check filtered folders, confirm the email address and wait a few minutes.
• Reset link is invalid or expired: request a new link and use only the latest email.
• Page does not load properly: refresh, or try a private browser window.
• Browser keeps filling in an old password: type the new password yourself or update the saved password.
• Verification code has not arrived: check the delivery method and request another code.
• Account is locked or disabled: contact your account administrator or Ignite Funnels Support.
• You can log in but cannot see a feature: ask your administrator to review your role and permissions.

If you still cannot get in

1. Make sure you are on the official login page.
2. Check you are using your registered email.
3. Request a new reset link.
4. Try a private or incognito window.
5. Try another browser or device.
6. Clear your browser cache and cookies.
7. Ask your administrator to confirm your user account is active.

If it still does not work, contact Support with your full name, business name, registered email, the affected account, the error message, what you have tried, and a screenshot with sensitive details hidden. Do not include your password, reset link or verification code. See What to Do When Account Access Fails for more.

Frequently asked questions

Why does it say my login details are incorrect?

The email or password may be mistyped, your browser may be filling in an old password, or your account may use a different email. Type the details yourself or reset your password.

Why has the reset email not arrived?

It may be delayed, filtered into another folder, or sent to a different address. Check every folder and confirm you used your registered email.

Can an administrator see or send me my password?

No. Nobody can see your password. Use the reset process to create a new one.

Can Support reset my password for me?

Support can confirm your account details and guide you, but for security you create the new password yourself.

Should I share my verification code with Support?

No. Genuine support staff will never ask for your password, code or reset link.

Related guides

• How to Contact Ignite Funnels Support
• How to Submit a Complete Support Request
• What to Do When Account Access Fails

Need help?

Click the help button in the bottom right corner of your Ignite Funnels account to search more guides or chat with our support team.