How to Upgrade or Downgrade Your Subscription

Use this guide to move your Ignite Funnels subscription to a different plan and check when the change takes effect.

Before you begin

• You must be the account owner or an authorised billing user.
• Compare the features and limits of your current plan and the new one.
• Check the effective date, amount, billing frequency and any adjustment shown before you submit.

How to change your plan

1. Open subscription settings. Sign in and open the subscription or billing area.
2. Review your current plan: the plan name, billing frequency, renewal date and included features.
3. Choose the new plan. Compare its features, limits and price with your current plan.
4. Review the change. Check whether it happens now or on a set date, and look at any credit, prorated amount, charge or feature change shown.
5. Confirm once. Click the confirmation button once. Do not refresh or submit again.
6. Check the result. Go back to the subscription area and confirm the new or scheduled plan and its effective date.

Quick checklist

• Plan: the right new plan and features.
• Timing: immediate or scheduled, and the effective date.
• Amount: any charge, credit or adjustment shown.
• Status: the updated or scheduled plan appears.

When to contact Support

• The plan you need is not available.
• The amount or effective date is not what you expected.
• The plan changed but the expected features do not appear.
• Confirmation fails or seems to go through twice.

Frequently asked questions

When does the change take effect?

On the effective date shown on the final review screen and confirmation.

Will I get a credit or a prorated charge?

Check the amount shown before you confirm. Contact Support if it is unclear.

Can any team member change the plan?

No. Only the account owner or an authorised billing user should change the subscription.

Related guides

• How to Start and Manage Your Ignite Funnels Trial
• How to Cancel Your Ignite Funnels Subscription
• How to View and Understand Your Ignite Funnels Charges

Need help?

Click the help button in the bottom right corner of your Ignite Funnels account to search more guides or chat with our support team.