How to View and Understand Your Ignite Funnels Charges

Use this guide to find your billing history, understand a charge, and gather the right details if a charge is unclear.

Before you begin

• You must be the account owner or an authorised billing user.
• Know the account name and the approximate date of the charge.
• Never share full card details, passwords or verification codes.

How to review a charge

1. Open billing history. Sign in and open the billing, invoices or transactions area.
2. Pick the period. Choose the billing period or find the charge by date.
3. Open the charge. Check the date, amount, description, billing period, tax, discount, credit and status.
4. Compare with your subscription. Make sure the plan, billing frequency, usage and renewal date match your account settings.
5. Download records. Save the invoice or receipt if you need it for your business records.
6. Report anything unclear. Contact Support with the account name, charge date, amount, description and a screenshot with card details hidden.

Reading a charge

• Description: the subscription, service or usage item.
• Billing period: the dates the charge covers.
• Adjustments: any tax, discount, credit or prorated amount.
• Status: paid, pending, failed or refunded.

When to contact Support

• You do not recognise a charge.
• The amount is different from your plan or invoice.
• You see a duplicate charge.
• A cancelled account was charged after its confirmed end date.
• You suspect unauthorised activity (treat this as urgent).

Frequently asked questions

Where do I find a receipt?

Open the billing record and use the invoice or receipt option.

Why is the amount different from the plan price?

Check for tax, credits, discounts, usage fees or other adjustments shown on the charge.

How do I dispute a charge or ask for a refund?

Contact Support through the help button with the charge date, amount, invoice or receipt reference and a short explanation. Hide full card or bank details. Our billing team reviews requests under the billing and refund policy; sending a request does not guarantee a refund.

Related guides

• How to Upgrade or Downgrade Your Subscription
• How to Cancel Your Ignite Funnels Subscription
• How to Update Your Billing and Payment Information

Need help?

Click the help button in the bottom right corner of your Ignite Funnels account to search more guides or chat with our support team.