Basic Troubleshooting to Try Before Contacting Support

September 26, 2026

Try these quick, low-risk checks when a page, button, message or feature in Ignite Funnels is not working as expected. Stop if an action could create duplicate messages, payments, contacts, appointments or other records.

Before you begin

Note the page, the action you took and the exact error message. Hide any personal or sensitive information before taking screenshots.

1. Check the account and your access

You are signed in to the correct account or location.
Your role includes access to the feature.
The right customer or record is selected.
The channel or connection you need is active.

2. Refresh and try once more

Refresh the page once, then repeat the action once. Do not keep clicking Send, Save, Submit or Pay, because that can create duplicates.

3. Check your connection

Open another website to confirm your internet connection is working. Reconnect if needed, then go back to Ignite Funnels.

4. Try a private window

Open app.ignitefunnels.com in a private or incognito window, sign in and test the same action once. If it works there, saved browser data or an extension is probably interfering.

5. Try another browser

Use another up-to-date browser and repeat the action once. Do not install unapproved software on a work-managed device.

6. Clear site data (if allowed)

If your business allows it, clear the cache and cookies for the Ignite Funnels site only, then sign in again. This may sign you out and remove saved preferences. Do not clear saved passwords unless you understand the effect.

7. Record the result

If the problem continues, note:

What you tried to do and the exact steps
What you expected, and what actually happened
The full error message
The date and approximate time
Your device and browser
Which checks above you tried, and the result of each
A screenshot or short recording with sensitive details hidden

Then report the issue through the help button. Work through the checks in order and stop as soon as the problem is fixed. Do not make unrelated account changes while troubleshooting.

Stop and contact Support straight away if

You suspect someone has accessed your account without permission
Customer or account information has been exposed
You see incorrect or unexpected payment activity
There is a widespread outage
An action could delete data
Duplicate records or messages keep appearing

Frequently asked questions

Should I keep retrying an action?

No. Retry once after a safe check. Repeated attempts can create duplicates and make the problem harder to investigate.

Why does it work in a private window?

Saved browser data or an extension may be affecting your normal browser.

Should I clear all my browser data?

No. Only clear data for the Ignite Funnels site, and only if your business allows it.

How can I tell if it is my account or the platform?

Try the same action in a private window, another browser or another device. If only your login or device is affected, it is likely account or browser specific. If several colleagues see the same thing, it may be a wider issue. Share what you found with Support rather than guessing the cause.

Related guides

Need help?

Click the help button in the bottom right corner of your Ignite Funnels account to search more guides or chat with our support team.

Arias WebsterBerry

Arias WebsterBerry is the founder of Ignite Funnels and WebsterBerry Marketing, building marketing, sales and automation systems for small businesses in Kenya and the United States. He has helped clients generate more than $112 million in revenue. He also founded the IMPACT Training Program, which certifies young Kenyans in digital skills. He is the author of Content Cannon and a contributor to Business Daily Africa. Learn more at ariaswebsterberry.com.