How to Update Your Profile and Notification Settings
Keep your profile details accurate and choose which notifications you receive. The options you see may vary with your role and account setup.
Before you begin
- You are signed in to the correct Ignite Funnels account or location.
- You have permission to edit your profile.
- You know which email address and phone number should be on your account.
1. Open your profile settings
Click your profile icon or account menu, then open your profile or personal settings.
2. Update your profile
Correct any outdated details, such as your name, email address, phone number (use the +254 format for Kenyan numbers), profile photo and time zone (Africa/Nairobi for Kenya, where available). Only use your own details.
If you cannot change your email address, contact your account administrator. Changing your login email may need verification and affects how you sign in.
3. Open notification settings
From your profile or account settings, open Notifications or the notification preferences section.
4. Choose your notifications
Review each type and keep the alerts you need for your role. Depending on your setup, notifications can arrive in the app, by email or through another connected channel.
- Conversation alerts: keep on if you reply to customers.
- Assignment alerts: keep on if work is assigned to you.
- Appointment alerts: use if you manage bookings.
- Account and security alerts: keep on whenever available.
- Marketing updates: your choice.
Only turn off notifications you understand. Switching off an alert can mean missing a customer message, an assignment, an appointment or an account update.
5. Save and check
Click Save. Refresh the page and confirm your new details and notification choices are still there.
Team members who look after customers should normally keep conversation and assignment alerts switched on.
Common issues
- Changes do not save: refresh, check required fields and try once more.
- A setting is missing: your role or account setup may not include it.
- Verification message does not arrive: check spam or junk, confirm your contact details and request one new message.
- Notifications keep coming after you switched them off: check you are in the right account, refresh, and allow a little time.
- Important alerts are missing: review each delivery method and ask an administrator to check account-level settings.
Frequently asked questions
Can I change the email I sign in with?
Only if the field is editable and your business allows it. Otherwise ask your account administrator.
Why do my notification options look different from a colleague's?
Options depend on role, permissions, connected channels and account setup.
Should I turn off all notifications?
No. Keep the ones you need for customer service, assigned work, security and account administration.
Related guides
- How to Log In and Reset Your Password
- Understanding User Roles and Permissions
- What to Do When You Cannot Access Your Account
- Basic Troubleshooting to Try Before Contacting Support
Need help?
Click the help button in the bottom right corner of your Ignite Funnels account to search more guides or chat with our support team.
