How to Connect Your Social Media Accounts

Connect your business social media accounts, such as your Facebook page and Instagram business account, so you can post, reply to messages and track activity from Ignite Funnels.

Before you begin

• You have permission to manage social connections in Ignite Funnels.
• You are an admin of the social account or page you want to connect.
• You know exactly which business page or profile should be connected.

How to connect an account

1. Open social connections. Sign in and open the social media or connected accounts area of your settings.
2. Choose a platform. Select the social platform you want to connect.
3. Authorise the account. Sign in to the platform, choose the right account or page, and read the permission request.
4. Confirm your selection. Double-check the business, page or profile before finishing.
5. Check the connection. Back in Ignite Funnels, confirm the account shows as connected.
6. Test it. Try a test post or message and confirm the right account is used. If it fails, reconnect once, then contact Support.

Quick checklist

• Platform: the right, supported platform.
• Account or page: your business profile is selected.
• Permissions: approved by someone with admin rights on the page.
• Status: shows as connected in Ignite Funnels.

When to contact Support

• The platform you need is not listed.
• Your page or account does not appear.
• Authorisation keeps failing.
• An error shows even after reconnecting.
• The connected account fails the test.

Frequently asked questions

Can I connect more than one social account?

It depends on the platform and your account setup. Check what is supported before adding another.

Why can I not see my page?

Your social account may not have an admin role on that page. Ask the page owner to give you access.

Can I reply to social messages and comments from Ignite Funnels?

Facebook and Instagram messages land in Conversations once connected. What else is available depends on the platform and account type. See How to Reply to Facebook and Instagram Messages.

What if an account disconnects?

Check the account is still active and you still have admin access, then reconnect, review the permissions and test once. Contact Support if it disconnects again.

Why am I seeing an authentication error?

The platform could not confirm your login, permission, role or page. Sign in to the correct account, check your access and try once more. If it continues, capture the exact message with sensitive details hidden and contact Support.

Related guides

• How to Reply to Facebook and Instagram Messages
• How to Connect Your Google Business Profile
• Basic Troubleshooting to Try Before Contacting Support

Need help?

Click the help button in the bottom right corner of your Ignite Funnels account to search more guides or chat with our support team.