How to Update Your Billing and Payment Information

Use this guide to update the payment method and billing details on your Ignite Funnels account.

Before you begin

• You must be the account owner or an authorised billing user.
• Have the payment method and correct billing details ready.
• Use a secure device and connection. Never share full card details in a support message or screenshot.

How to update your details

1. Open billing settings. Sign in and open the billing or payment area.
2. Check the current details. Make sure the billing name, address, email and masked payment method belong to the right account.
3. Add or update the payment method. Click the update option and enter the details directly into the secure payment form.
4. Update billing details such as the billing name, address or billing email if needed. Only change details you are authorised to manage.
5. Save once. Review everything and click Save once.
6. Check the update. Confirm the new payment method shows in masked form (for example, only the last four digits) and the billing details are correct.

Quick checklist

• Payment method: the right masked card or method.
• Billing details: name, address and billing email.
• Account: the correct Ignite Funnels account.
• Status: the update saved successfully.

When to contact Support

• Your payment method is rejected without a clear reason.
• The secure payment form does not load.
• You cannot open billing settings.
• A payment method or billing change appears that you do not recognise.
• A charge fails after you updated your payment details.

Frequently asked questions

Can Support update my card for me?

Never send full card details to Support. An authorised user should update them through the secure billing form.

Why can I only see part of the card number?

Masking protects your payment information.

Will updating my card retry a failed charge?

Do not assume so. Check your account status and contact Support if a payment is still outstanding.

Related guides

• How to Upgrade or Downgrade Your Subscription
• How to Cancel Your Ignite Funnels Subscription
• How to View and Understand Your Ignite Funnels Charges

Need help?

Click the help button in the bottom right corner of your Ignite Funnels account to search more guides or chat with our support team.